“Help Desk” Customer Support Options

Products and services sometimes fail to work. JayShree IT Consultants can help resolve these issues, helping you retain customers. Our staff triages each call, opening a trouble ticket and escalating calls to your appropriate staff member in any format you desire (live patch, voicemail, email). If you charge for your support, our agents can process orders and take down payment information. Go to the next step by having resolve issues. We can dedicate agents that are trained to diagnose problems and help customers fix them by tapping into your knowledge base. They will escalate any issues they cannot solve to your technicians. Do your customers' product or service problems require field repair? We'll dispatch pages to your field staff.

Dealer Locater

Your customers want to know where you are. JayShree IT Consultants agents can provide location and driving directions support 24/7.

Plan Today and Avoid Downtime

The key to successfully surviving disasters is to plan your response for them before they occur. Arrange to seamlessly redirect your customer care calls to JayShree IT Consultants. Let our agents act as your emergency customer care go-between.